Refund Policy
At VeloxR Telecom Pvt. Ltd., we strive to provide reliable and uninterrupted internet services to our valued customers. However, we understand that there may be situations where a refund may be necessary. Please read our refund policy carefully to understand your rights and our obligations.
1. Non-Refundable Charges
- One-time installation charges, activation fees, and device/router charges (if applicable) are non-refundable.
- Any fees paid to third-party vendors (e.g., OTT platforms, value-added services) are also non-refundable.
2. Plan Cancellation & Refund Eligibility
- Monthly/Prepaid Plans:
Refunds are not applicable for prepaid plans once activated, except in the case of technical failure or non-delivery of service by VeloxR. - Postpaid Plans:
If services are discontinued due to unresolved issues on our end, a pro-rata refund (based on usage and billing cycle) may be provided.
3. Refund Conditions
Refunds will only be considered in the following cases:
- Internet service not activated within 7 working days from payment.
- Service outage exceeding 72 hours without resolution and no alternate arrangement provided.
- Duplicate payment made by customer.
4. Refund Process
To request a refund, please follow these steps:
- Email us at support@veloxr.in with the subject line “Refund Request”.
- Include your Customer ID, registered mobile number, payment details, and reason for the refund.
- Our support team will verify your claim and respond within 7 business days.
5. Refund Timeline
- Approved refunds will be processed within 10-15 business days.
- Refunds will be made via the original mode of payment.
6. Disputes & Exceptions
VeloxR reserves the right to approve or deny refund requests based on the investigation of service logs and usage data.
Need Help?
If you have any questions about our refund policy, please contact:
📧 support@veloxr.in
📞 Customer Care: +91 8282908282
